GSA National Capital Region (NCR) Heating Operation and Transmission District (HOTD), Treated Water Feasibility Study and Engineering Services. AED identified over $2 million in potential annual savings,through evaluating operational deficiencies with the existing process and identifying a reverse osmosis treatment system that would significantly reduce the amount of chemicals used and the amount of maintenance required.
All ratings were provided by Mr. William Willis, GSA Maintenance Supervisor of the HOTD, 13th and C Streets SW, Washington, D.C. 20407-0001, (202) 821-9370, [email protected], project size: $143,000.
- Recency
2008-2009
- Relevancy
GSA commissioned AED to evaluate the existing boiler feedwater treatment process and identify limitations associated with the process. AED was the prime consultant providing acquisition planning, budget planning, construction management, environmental, architecture, electrical, chemical, mechanical, and industrial engineering, scheduling, space planning, and scope of work development at the Central Heating Plant campus in Washington, DC.
- Quality
AED received scores of “8” for our “Ability to understand/comply with customer objectives and technical requirements”; “Effectiveness of assigned personnel in terms of the appropriate mix of educ. and exper. to accomplish the requirement”; “Adequacy/ effectiveness of QC program”; and “quality/effectiveness of sub-contracted efforts”.
- Timely Performance
AED received ratings of “8” for our “Effectiveness of overall contract management”; “Ability to successfully respond to emergency and/or surge situations”; “Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer”; “Contractor implemented responsive/flexible processes to improve quality and timeliness of support”.
- Cost Control
AED received a superior rating of “10” for our “Ability to meet forecasted costs and perform within contract costs”. AED earned a “9” for our “Ability to alert Government of unforeseen costs before they occur”; “Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer”; and our “Sufficiency and timeliness of cost reporting”.
- Contractor’s Behavior
AED received a rating of “10” for our “history of reasonable and cooperative behavior and commitment to customer satisfaction” and for exhibiting “business-like concern for the interest of the customer”. Mr. Willis gave AED a “9” for being “reasonable and cooperative in dealing with your staff”.
- Reference Satisfaction
When asked the question “Would you hire this contractor in the future to perform one of your critical and demanding programs?”, Mr. Willis stated that “Yes”, he would hire AED